The product group released the January 2025 Cumulative Update for Office Online Server.
The KB article for January 2025 CU will be available at the following Location in a couple of hours:
- KB 5002677 – January 2025 Update for Office Online Server
The download for January 2025 CU is available through the following link:
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I’m unable to install KB5002677 on our Office Online Server. The installation fails with a generic MSI error:
Event Log:
“Product: Microsoft Office Web Apps Global Components – Update ‘Security Update for Microsoft Office Online Server (KB5002677) 64-Bit Edition’ could not be installed. Error code 1603.”
Log File:
“Assembly Install: Failing with hr=80070005 at RemoveDirectoryAndChildren, line 393.”
Does anyone have any ideas on how to resolve this?
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After installing this update, when I try to open office content (excel-word-etc.) from sharepoint, I get the error “We couldn’t find the file you wanted. It’s possible the file was renamed, moved or deleted.” Is it related to the update or is there a different situation?
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We are facing the same issue in our environment. The February 2025 CU did’t resolve it. Users receiving randomly:
“Sorry, we ran into a problem”
“We’re sorry. We ran into a problem completing your request. Please try that again in a few minutes.”